Reference

Clear Legal terms for your detik11 account

detik11 puts account eligibility, phone verification, wallet records and policy access in one clear Legal path before you enter the lobby.

Account termsWallet recordsPolicy accessIndonesia context

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Legal rules for access, wallets and records

detik11 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our Legal notice explains the conditions attached to an account, including phone verification before access, accurate account details, permitted use and the handling of requests tied to your identity. Access depends on local law and is available where local law permits; location, age and other eligibility

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conditions can affect whether the lobby is shown to you. Payment records are linked to the rail you select, such as DANA, OVO, GoPay, QRIS, virtual account or bank transfer through BCA, BRI, Mandiri or BNI. A receipt or status check may be requested when a
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wallet entry needs clarification. We may pause an account review when details conflict, a payment cannot be matched, or a policy condition needs checking. The full Legal wording should be read before account creation and whenever your account details change.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT ROUTES

Reach us when a Legal question stalls

A clear contact route helps you resolve a policy question without guessing which account detail matters.

DATA PRACTICE

How we handle Legal data requests

Policy handling is easier to understand when each record has a clear purpose. We use account, verification and payment details to operate the requested service, check account status and respond to Legal…

Account details

We use the phone number and account details you submit to connect your access request with the right account. Check spelling and ownership before completing phone verification, because mismatched details can delay a Legal response or account-status check.

Payment matching

A DANA, OVO, GoPay or QRIS receipt can help us match a wallet event to your account. For bank transfer or virtual account questions, keep the reference and selected rail available so the record can be checked accurately.

Cookies

Cookies may keep your session and policy-page preferences working across a mobile browser. You can review browser cookie controls on your device; changing them may require another login or make some account and Legal pages less convenient to access.

Account security

Do not share your phone verification code, password or wallet receipt with another person. If a sign-in or payment detail looks unfamiliar, stop the account step and contact us through the support route linked to your account.

Record retention

We retain account, verification and transaction records for the operational and Legal purposes described in our terms. The period can depend on the record and applicable local requirements; ask support which record category your request concerns.

Correction requests

You can ask us to correct an inaccurate phone, identity or payment detail by naming the field and supplying a matching account reference. We may request evidence before changing it, because the account record must remain tied to the right person.

Legal answers before you open an account

These Legal questions cover the practical checks most relevant to an Indonesian account. Read the answer that matches your situation, then use the account support route if your question involves a specific record, wallet entry or access decision.

The Legal page covers account conditions, phone verification, permitted access, data handling, cookies, payment records and requests to correct account details. It also explains that access depends on local law and applies where local law permits.

Yes. Access depends on local law, so the available account path can differ by location and eligibility. If you are in Indonesia, check the displayed conditions before completing phone verification or selecting DANA, OVO, GoPay, QRIS or another payment rail.

Phone verification connects your account request to the contact detail you provide and helps us handle access or correction requests accurately. Complete it only with your own number, and never send the verification code to another person.

DANA and QRIS records are used to match a payment event with the account and receipt details supplied by you. If an entry looks wrong, keep the reference and contact support through the cashier path so the record can be checked.

You can request a correction to an inaccurate phone, identity or payment detail by naming the field and providing your account reference. We may ask for matching evidence before applying a change, and the request remains subject to the Legal terms.

Cookies can keep your session and policy-page preferences available in a mobile browser. If you block or clear them, you may need to sign in again, and some Legal or account pages may not retain the same display settings.

Use the support route shown beside your account and cashier area, and include the exact message, phone number and relevant receipt or reference. We can then direct the question to the team handling access, data corrections or payment records.

Clear Legal terms for your detik11 account

Reach us when a Legal question stalls

How we handle Legal data requests

Account details

Payment matching

Cookies

Account security

Record retention

Correction requests

Legal answers before you open an account

01 What does the Legal page on detik11 cover?

02 Does detik11 Legal access depend on my location?

03 Why is phone verification part of the Legal process?

04 How are DANA and QRIS records handled under Legal terms?

05 Can I request a change to my detik11 account data?

06 How do cookies affect Legal pages on mobile?

07 Who should I contact about a Legal account decision?

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